Refund & cancellation policy

What Brancho Pro costs

Brancho Pro is currently A$7.99 a month or A$59.99 a year, in Australian dollars, billed in advance. The price, currency and billing interval shown to you at checkout are the ones that apply to your subscription.

Automatic renewal

Subscriptions renew automatically at the end of each paid period — monthly or yearly, whichever you chose — until you cancel. You can cancel at any time.

How to cancel

• Go to Account → Manage subscription. That opens Paddle's subscription management, where you can cancel or update your payment details.
• Or contact payment support through Paddle, using the link on your Paddle receipt or invoice email.
• If you're stuck, email us at hello@brancho.com.au and we'll help you get it sorted.

Cancelling stops future renewals. You normally keep Pro access until the end of the period you've already paid for, then your account moves back to Free. Your garden records stay in your account.

Refunds

Paddle is the Merchant of Record for Brancho Pro, so refunds are processed through Paddle. You can request one through Paddle's payment support, or email us and we'll help route and support the request.

We don't run a blanket "no refunds" rule. A refund simply because you changed your mind isn't guaranteed — but we'll look at every request properly. Circumstances that commonly justify a refund include:

• a duplicate or incorrect charge;
• a renewal you clearly didn't intend and told us about promptly;
• a service failure that meant you couldn't use what you paid for;
• a billing mistake on our side or Paddle's.

Your Australian Consumer Law rights

Nothing on this page limits your rights under the Australian Consumer Law. If there's a major failure with the service — for example, we don't provide the paid service as we should — you may be entitled to cancel and receive a refund for the unused portion, or to other remedies. For problems that aren't major, we'll fix them within a reasonable time.

Contact

Billing and payment support is handled by Paddle as Merchant of Record. For anything else, or if you're not getting anywhere, email hello@brancho.com.au, which is the quickest way to reach us. You're also welcome to leave a voicemail on 07 4849 4608 and we'll follow up by email. See also our Terms of Use and Privacy Policy.